Refund policy

Return & Refund Policy

Last Updated: June 2026

At Tech Cube, customer satisfaction is important to us. If you experience an issue with your order, please contact us and we will work to resolve it as quickly as possible.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or missing items, you may be eligible for a replacement or refund.

To qualify, you must contact us within 30 days of delivery and provide:

  • Your order number

  • A description of the issue

  • Clear photos or video showing the problem

  • Photos of the packaging and shipping label when applicable

After reviewing the evidence, Tech Cube may provide a replacement, store credit, or refund at our discretion.

Order Cancellations

Orders may be cancelled for a full refund before they have been processed or shipped.

Once an order has entered processing or has been shipped, cancellation is no longer possible.

Returns

Due to the nature of our fulfillment process, we generally do not accept returns for:

  • Change of mind

  • Incorrect product selection by the customer

  • Buyer’s remorse

  • Products that are no longer wanted

  • Minor packaging damage where the product remains functional and undamaged

In many cases, customers may be instructed to keep the item rather than return it.

Delivered Orders

If tracking information indicates that an order has been delivered, refunds or replacements will generally not be issued solely because the customer claims non-receipt.

If you believe a package was incorrectly marked as delivered, please contact us immediately so we can investigate the matter.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Once processed, refunds typically appear within 5–10 business days, depending on your financial institution.

Exclusions

Refunds, replacements, or returns may be denied if:

  • The request is submitted more than 30 days after delivery.

  • Insufficient evidence is provided.

  • The product has been intentionally damaged, altered, misused, or improperly handled.

  • The issue resulted from normal wear and tear.

Contact Us

For all return, replacement, or refund requests, please contact:

support@techcube.ca

Please include your order number and any supporting photos or videos to help us resolve your request as quickly as possible.